FAQ

Common shopping concerns 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at gothwear-cult@protonmail.com  with your name and order number, and we will look into it for you.

Return policy ,We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return, Also if the product is damaged in any way, please email us as soon as possible at gothwear-cult@protonmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.If you have any further questions, please don't hesitate to contact us at gothwear-cult@protonmail.com

Refund policy ,We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return